‘Sorry!’ Customers with prepaid Thanksgiving meal orders find doors shut at Boston Market in Rancho Cucamonga

Customers who showed up astatine Boston Market connected Foothill Boulevard successful Rancho Cucamonga to prime up their prepaid meals connected a blustery Thanksgiving greeting were successful for a shock.

The doors to the edifice were closed. A motion extracurricular read: “No employees showing up today… we are incapable to fulfill the orders! We are sorry!”

Boston Market is investigating wherefore that happened, institution spokesperson Slaton Smith said successful a statement.

“We are successful the process of refunding the Thanksgiving order(s) of each impermanent impacted by our Rancho Cucamonga location. We sincerely apologize to each impermanent who placed an bid and came to the edifice today,” helium wrote.

A motion extracurricular a Boston Market successful Rancho Cucamonga connected Thursday, Nov. 25 announces the edifice is closed, and that Thanksgiving orders volition beryllium unfulfilled. Boston Market says it volition refund customers and is investigating what happened. (Photo courtesy RMG News)

Rancho Cucamonga nonmigratory Joseph Amato called the concern “pretty disappointing.” He preordered his repast past week and came to the store astatine 9:45 a.m. Thursday to prime it up.

“No email, thing astir anything,” Amato said. “And there’s nutrient sitting successful there, nutrient sitting successful the motortruck connected the side, conscionable waiting to spot if idiosyncratic shows up. Now it’s conscionable everyone retired present without food.

“I was truly hoping to instrumentality it casual this Thanksgiving, not person to marque a full meal for the family,” helium said. “Now I person to find a Plan B.”