Equipment, staffing issues led to Thanksgiving Day confusion at Boston Market in Rancho Cucamonga

Equipment and staffing issues prevented the Boston Market successful Rancho Cucamonga from completing the location’s prepaid Thanksgiving Day orders, spokesperson Slaton Smith said successful an email Friday, Nov. 26.

Customers who showed up astatine the Foothill Boulevard edifice Thursday to prime up their prepaid vacation meals found a motion connected the beforehand door that read: “No employees showing up today… we are incapable to fulfill the orders! We are sorry!”

Company officials person reached retired to those impacted to explicate the situation, Smith wrote.

Those guests volition person refunds and escaped repast vouchers, Smith added.

“This year, Boston Market successfully provided implicit 100,000 families with delicious Thanksgiving Day meals professionally served by our hard moving teams crossed the nation,” Smith wrote. “We are disappointed erstwhile adjacent 1 household is not 100% satisfied and profoundly regret and apologize to our guests who were impacted by the developments astatine the Rancho Cucamonga location.”

While the Rancho Cucamonga determination was not unfastened Friday owed to staffing issues, Smith said Boston Market’s enactment squad went into the edifice and fulfilled the day’s pre-orders.

Some were manus delivered to customers’ homes, Smith added.

“We proceed to enactment diligently to unfastened this edifice arsenic soon arsenic possible,” Smith concluded. “These are trying times for each of america successful the hospitality industry, and we astatine Boston Market volition marque each effort to support serving our loyal guests precocious prime meals.”